Frequently asked questions.



The Basics

What is GPS Police?

GPS Police Inc. is a privately-owned corporation that develops and sells GPS-based vehicle tracking systems to companies around the world. We are not affiliated with any law enforcement agency or government. GPS Police Inc. was incorporated in 2003 in the Province of Alberta, Canada.

What is GPS vehicle tracking?

Vehicle tracking systems are small electronic devices installed in vehicles to enable vehicle owners to monitor the location of a vehicle from a computer or smart phone connected to the internet.

What is LINK?

LINK is the electronic GPS tracking device that installs into your vehicle.

What is HQ?

HQ is the vehicle tracking web and fleet management site that you, as a customer, sign into to use the service.

What is www.baseloc.com?

www.baseloc.com is the URL for HQ, HQ mobile, Logbook, DLS, and other GPS Police-developed web services.

How does GPS work?

LINK has a GPS receiver inside it. The GPS receiver gets free signals (like a radio) which allows it to calculate very accurately where it is on the Earth. Reception of GPS signals (location coordinates) do not cost money.

How does the GPS information in my vehicle get to my computer?

LINK transmits data (speed, location, heading, etc.) over cellular networks to HQ where it is decoded and stored for 5 years. Vehicle owners sign in to HQ on a computer or smart phone by entering their username and password. When vehicle owners are "signed-in", their vehicles' location and other details are displayed on a Map or Reports.

Is the tracking system real-time (live)?

Yes. LINK transmits the vehicle's events (with location) the moment they occur, which you can see on our HQ vehicle tracking web site within seconds of them occurring. LINK transmits its location automatically between every 5 seconds and 2 minutes. LINK transmits many events the moment they occur unless it is outside cellular coverage. LINK will store events while it is outside cellular coverage and eventually transmit those events upon returning to cellular coverage.

What is the real-time coverage?

If you would like to get a map of our real-time coverage please email [email protected].

What information can LINK report?

LINK transmits events based on how it is installed (wired) into the vehicle or equipment. It will report: engine on-off, stop, go, driving updates, idling, speeding, towing alert, tamper alert, auxiliary input on-off, engine hours, distance, location, street address, average speed, maximum speed, etc.

How often does LINK update its location?

LINK transmits events as they occur instantly. LINK is programmed to report its location while driving whenever its heading changes by 15 degrees. This type of variable update frequency means in residential zones or areas where the vehicle makes more turns, the update frequency is greatest — ~15 seconds. However, when the vehicle is travelling at highway speeds on a straight major high-way its update frequency will be less — ~2 minutes. Speeding is reported instantly, every time, regardless of driving update frequency.



Costs

Does it cost money for LINK to work?

Yes. When LINK (inside the vehicle) reports activity to HQ (our servers), it does so wirelessly over cellular networks. Just as with a cell phone, using those networks incurs a cost. The monthly airtime subscription you pay to GPS Police covers the cost of LINK's use of cellular data networks. Your airtime bill will always be a flat rate — it covers unlimited vehicle activity.

Do I require a data plan outside of GPS Police for LINK to work?

No. The airtime subscription you purchase directly from us allows LINK to report in real-time, 24/7, with unlimited activity. You will NOT require separate contracts for data with a carrier (e.g., Telus, Verizon, AT&T) for LINK to operate. We will always be your single point of contact for the entire tracking system to operate.

Are there any contracts or obligations?

No. Contracts or lengthy terms and conditions are not customer-friendly, therefore we don't require them. Being our customer is really simple: Just buy LINK, install it, and pay for the airtime plan when you need it. If and when you don't require service, you may suspend (Vacation plan is $10/month) or cancel your airtime plan at a no cost penalty. Our airtime prices never go up and service levels never decrease.

Are there any activation or cancellation fees?

No. Once you purchase and install the LINK equipment, the only recurring cost is the airtime plan, which is flat-rate for unlimited usage.

Can I suspend or cancel the service during winter/summer (off-season)?

Yes, you can suspend normal service, this is called our Vacation plan. Vacation plan is $10/month/vehicle and provides basic security by LINK reporting each day its location as a "check-in" to ensure it's working and where it should be. Cancelling the airtime will result in LINK being completely deactivated and will require being shipped back to us for reactivation. Cancelling a LINK airtime should only be exercised if you plan to never use that particular LINK again.





HQ tracking web site

What is HQ?

HQ is the vehicle tracking web and fleet management site that you, as a customer, sign into to use the service.

Do I need special software on my computer?

HQ is compatible with Mac or Windows PC with internet access. There is no special software to install. All you need is a web browser, such as Internet Explorer, Safari, Chrome or Firefox. For the best experience, we recommend Safari for Mac users and Chrome for Windows users.

Will the system work with my iPhone, BlackBerry or Google Android phone?

Yes. We offer a mobile-optimized version of HQ, called HQ Mobile, that's designed for your smart phone or mobile device which will require wi-fi or a data connection to the internet. HQ Mobile works best on iPhone, iPad, Google Android and BlackBerry Torch (basically any mobile web browser based on WebKit).

Is the system complicated or difficult to use?

No. We have designed HQ to be incredibly simple to use — no manual required. Simply put, our vehicle tracking and fleet management system is the best in the world because it's not only powerful and feature-rich, but extremely fast, reliable and actually fun to use. Which is why our customers use HQ a lot — and derive tremendous value from their investment. See for yourself: Call for a live demo at (403) 250-1111, browse this web site for screen shots, and watch the YouTube videos documenting HQ software.

Is the system right for my company?

Yes. HQ (tracking system) will fit any size company or organization with any size of staff. We have customers with just a few vehicles to municipalities to large companies with nation-wide fleets and our system satisfies both. Although our system is fast and easy to use, we also provide very powerful tools and customizable reports. We have sold to hundreds of companies in many industries such as: plumbing, electrical, HVAC, mechanical, oil & gas, construction, municipal, rental & lease, emergency. Our system works on vehicles as well as generators, compressors, trailers, etc.



GPS Police Inc.

How long has GPS Police been in business?

GPS Police has been incorporated since 2003 and continues operating under original ownership. We have been selling products and services since 2004. Our fleet tracking systems are registered with Industry of Canada and use tracking devices and software which meet and/or exceed all FCC, IOC, and CE regulations. We produce great products and provide excellent service. GPS Police does not have, nor has never accrued, any debts or operating loans. We operate an efficienct, fiscally-responsible company.

Is GPS Police affiliated with government or law enforcement?

No. We are not linked, owned, or influenced by law enforcement. We can, upon customer request, directed local police authorities to the whereabouts of stolen vehicles. The company name "GPS Police" is used to illustrate the ability of it's customers to police the activity of their own fleet.

What about technical support, assistance and training?

Telephone technical support and training is available during business hours: 8 am to 5 pm MST, Monday to Friday. Online chat and email support is available 24/7/365. We do not charge for technical support or training. When you call GPS Police, you will speak to a trained GPS Police employee. You will never be transferred to an overseas call centre — all technical support staff are located in Canada and the USA. Emergency support telephone lines are open 24/7 to customers — just dial your account rep's extension and the call will be routed to your agent.

Is it legal to track a vehicle without the driver knowing?

Yes. A vehicle owner is legally entitled to track his vehicle (or property). Notifying the driver or operator of a vehicle (which they don't own) which is equipped with a tracking device is not required in Canada or the United States.